Look, we get it - nobody actually reads these things, but we're gonna keep it real with you about how we handle your info
Here at Quantum Odyssey Auto Repair, we're not about selling your data or doing anything sketchy with your personal info. This page breaks down exactly what we collect when you visit our shop or use our website, and why we actually need it. Spoiler alert: it's mostly just so we can fix your car and send you appointment reminders.
When you bring your ride in or book an appointment online, we're gonna need some basics:
We're not selling your email to spam lists or anything shady like that. Here's what we actually do with it:
Scheduling your services, sending reminders so you don't forget, and keeping track of what work needs doing on your vehicle.
Maintaining a complete history of repairs and maintenance, so we can spot patterns and give you better recommendations down the road.
Shooting you quotes, updates on your repair status, and maybe the occasional email about seasonal maintenance tips. You can opt out of the marketing stuff anytime.
Processing payments, generating invoices, and keeping financial records for tax purposes. Standard business stuff really.
We take security pretty seriously around here. Not just because it's the law (though it is), but because we'd hate for someone's info to get leaked on our watch. Here's what we do:
That said, nothing's 100% hack-proof these days. We do our best, but if there's ever a breach, we'll let you know ASAP as required by Canadian privacy laws.
We're not out here sharing your details with random third parties. But there are a few situations where we might need to pass along some info:
Sometimes we need to give them your vehicle details to order the right parts. They don't get your personal contact info though.
When you pay by card, that info goes through secure payment gateways. We use reputable companies that are PCI compliant.
We use third-party services to send appointment reminders and updates. They're bound by contracts not to use your data for anything else.
If we're legally required to hand over info (like a court order or something), we gotta comply. Hasn't happened yet, but just so you know.
Under Canadian privacy laws (specifically PIPEDA), you've got some rights when it comes to your personal data:
You can ask to see what data we've got on you. Just shoot us an email and we'll get that to you.
If something's wrong in our records, let us know and we'll fix it up. Wrong phone number? Updated address? We'll sort it.
Want us to delete your info? We can do that, though we might need to keep some stuff for legal/tax reasons for a certain period.
Don't wanna get our promotional emails? There's an unsubscribe link in every message, or just tell us and we'll take you off the list.
Our website uses cookies - not the chocolate chip kind, unfortunately. These are just tiny files that help the site remember your preferences and keep things running smoothly. We use them for:
Most browsers let you block cookies if you want, but some features of our site might not work as well. Your call though.
We don't keep your info forever, but we can't just delete everything right away either. Here's the general breakdown:
| Type of Data | How Long We Keep It |
|---|---|
| Service Records | 7 years (legal requirement for business records in Canada) |
| Financial Records | 7 years (tax purposes) |
| Contact Info | As long as you're an active customer, or until you ask us to delete it |
| Marketing Data | Until you unsubscribe or request deletion |
| Website Analytics | 26 months (anonymized after that) |
Sometimes we might link to manufacturer sites, parts suppliers, or other resources. Just know that once you click away from our site, their privacy policies take over - not ours. We can't control what they do with your data, so give their policies a read if you're concerned.
We might update this privacy policy from time to time - new laws, new tech, that sort of thing. When we do, we'll update the date at the top and post the new version here. If there's anything major, we'll send out an email to let you know. We're not gonna sneak in any sketchy changes without telling you.
Look, if any of this is confusing or you've got questions about how we handle your data, just reach out. We're happy to explain things in plain English. You can also file a complaint with the Office of the Privacy Commissioner of Canada if you think we're not handling your info properly - though we'd prefer you talk to us first so we can sort it out.
(604) 555-8742
service@quantyraodyssey.info
Compliance Statement:
Quantum Odyssey Auto Repair is committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). We respect your privacy rights and handle all personal information in accordance with Canadian federal and provincial privacy legislation.